I recently had an interesting conversation with a certain phone company when shopping for internet. I find it a bit ironic that a certain song comes to mind every time I think about it. Here is more or less how the conversation went. I don’t remember the name of the representative that answered the phone I will call her “I am not really listening to you, just reading my lines” for the sake of this dialogue or perhaps IANRLTYJRML for short.
IANRLTYJRML: thank you for calling people say stupid things phone company where we offer blah, blah, blah, would you like to sign up for blah, blah, blah I will need all the personal information you have ever had.
Me: Actually I am shopping for internet, do you offer internet service?
IANRLTYJRML: No but we do offer blah, blah, blah
Me: No thank you I am only interested in internet, if you do not have it I don’t need anything else thank you.
IANRLTYJRML: But we do have great phone service blah, blah, blah do you make long distant calls?
Me: yes I make long distant calls on my cell phone
IANRLTYJRML: We can offer a great deal on long distant calls, how much to you pay?
Me: I am only interested in internet today thank you.
IANRLTYJRML: Yes I understand that but we offer blah, blah, blah, how much do you pay for your long distance?
Me: I have a cell phone, long distance is part of the plan.
IANRLTYJRML: That is nice, but how much do you pay
(this is the part where I am still trying to be polite and I just answer the question)
IANRLTYJRML: I see, well we offer blah, blah, blah on long distance
Me: I am only interested in internet, if you do not have it I don’t need anything else thank you.
IANRLTYJRML: Mam, what features do you like about the plan you are on now?
Me: I like that I can take it with me and drive around.
IANRLTYJRML: I see that is nice, we offer blah, blah, blah
Me: I am not interested thank you
IANRLTYJRML: If you sign up right now we will give you such and such
Me: I am not interested thank you
IANRLTYJRML: Well in addition to such and such I will offer such and such
Me: Really I am only interested in internet, thank you, good-bye (click)
I use to be more polite but honestly after she didn’t get that I wanted internet and that my current phone offers a little more mobility than theirs I had to do something. It all gives new meaning to a certain phrase a certain phone company uses “use your brain.”
1 comment:
It would have been funny if you played with it a little....
"Oh! Sounds interesting. I am actually on a land line now, but have to leave. If only I could take this phone with me so you could keep telling me more about it. That's really too bad. Sorry. Bye."
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